Looking forward to presenting at AME Annual Conference in Jacksonville on November 14, 2014. Here is the writeup and a video showing what people could expect to learn. PIZZA GAME VIDEO from Robert Petruska on Vimeo. The Pizza Game Value Stream Experience Step Change (Kaikaku) First Hand, and Learn Practical Lean Implementation Skills Workshop : FW-32 […]
This comprehensive handbook covers all the topics included such as cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be helpful to anyone interested in implementing and sustaining a lean initiative. The book is written, by […]
A step-by-step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks —visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression […]
Honored to present at ASQ Spring Conference with Mick Wilz, Kevin Divine, @DaynStarr, Michael Lail, John Chandler, and Bryan Daniel
HUGE honor! AME Jacksonville 2014 just accepted my workshop!!! Thank you all for helping me find my groove AME 2014
How can we reduce risk in organizations today? Here is one tool that I think holds a great deal of promise, and I would like to invite you to explore this topic and share your thoughts and ideas from this three minute video. Thank you!
May is the happiest month of the year for me. It starts with life everywhere and the weather blossoms. The cold dark days of winter are replaced with brighter days. My inspirational quote comes from a Brazilian fighter, Anderson Silva who happens to have won multiple world titles in the UFC. “No one will hit […]
Here is a four minute video I made on how you can learn a technique to improve your service and team.
“OD is about holistically improving organization effectiveness.” “Diagnose before Prescribing”, and “Perform Due Diligence by doing the work yourself”. (Renee Hansen). “Executive Sponsorship is an absolute!” “Work on getting metrics defined up front” (Dr. Rita Smith). “Systems thinking, Systems thinking, Systems thinking”. Leading by asking Powerful Questions, and creating the ability to lead people in […]