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Pizza Game Value Stream Workshop

Looking forward to presenting at AME Annual Conference in Jacksonville on November 14, 2014.  Here is the writeup and a video showing what people could expect to learn.

PIZZA GAME VIDEO from Robert Petruska on Vimeo.

The Pizza Game Value Stream

Experience Step Change (Kaikaku) First Hand, and Learn Practical Lean Implementation Skills

Workshop : FW-32
Date : November 14, 2014 – 8:00 AM
Duration : 4 hours

Participate and witness in whole scale change adoption in real time.  Have fun running a hands-on Pizza Game factory model.  Learn the basics of value stream mapping (VSM) and create your own maps with metrics showing potential benefits. Gain practical lean implementation skills.  Get a list of the tools needed to run the Pizza Game so that you can bring this technique back to your own company.

Learn the difference between Kaizen and Kaikaku using principles of Trystorming and incorporate methods from “the Hackers  Way” (Mark Zuckerberg). Learn to spot the biggest opportunities and system constraints in organizations with Gemba Walks. Identify the eight wastes, and learn alternative strength based approaches that energize. Feel the heartbeat of a lean system while running a future state factory model. Develop an understanding of the basic tools for time study analysis, theory of constraints, work balance charts and the importance of cadence.


Value stream mapping; Kaikaku and trystorming; theory of constraints; time study analysis; work balance charts and cadence.

Thank you all.

The Lean Handbook

leanhandbookThis comprehensive handbook covers all the topics included such as cultural enablers, continuous process improvement, consistent lean enterprise culture, and business results. Written by a team of lean experts with years of experience in the field, it will be helpful to anyone interested in implementing and sustaining a lean initiative. The book is written, by design, at the Bronze Level for certification knowledge.

This book provides a basic understanding of the lean principles, systems, and tools at a tactical level to drive improvements with measureable results.

Material from several lean practitioners with differing backgrounds and experience has been gathered to create this handbook, which serves as an ideal starting point for practitioners who want both a holistic view of lean in general and also specifically the BOK of this groundbreaking joint certification program.

Purchase your own copy here…

Gemba Walk for Service Excellence

gembawalksbookA step-by-step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks —visiting the areas where the service provider interacts directly with the customer—to identify new service delighters and make a lasting positive impression on customers.

Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish.

Filled with real-world examples and stories of service excellence, the book will help you develop the counterintuitive thinking needed to discover new sources of customer delight. Designed to be used with your entire team, this workbook will guide your organization, step by step, through a plan for assessing, prioritizing, and implementing innovative ideas that will lead to unprecedented levels of service excellence.

Purchase your own copy here…

Inspiration begins within yourself

May is the happiest month of the year for me.  It starts with life everywhere and the weather blossoms.  The cold dark days of winter are replaced with brighter days. My inspirational quote comes from a Brazilian fighter, Anderson Silva who happens to have won multiple world titles in the UFC.

“No one will hit you harder than life itself.  It doesn’t matter how hard you hit back, it’s about how much you can take and keep on fighting, and how much you can suffer and keep moving forward.  That’s how you win!”

This weekend my faithful companion took ill and for a time we thought we might lose her.  We’ve made it through countless hikes and runs in the woods, and it was her inner strength deep within the dog herself — she fought the illness and now seems to be fine.

Now it’s time for me to come out swinging, and to do my best every day. I hope to have as many friends as will have me, to share what I’ve learned with others, and to learn what I can along the way.

Recently, Joe Dager has been a great source of inspiration and friendship, and I want to take a moment to say thanks!  Here we are co-facilitating “Strengths Based Organizational Change” in Charlotte, NC.

More to come!  Wishing you well.

Organization Development on the Edge Summary from February 2014

“OD is about holistically improving organization effectiveness.” “Diagnose before Prescribing”, and “Perform Due Diligence by doing the work yourself”. (Renee Hansen).

“Executive Sponsorship is an absolute!”  “Work on getting metrics defined up front” (Dr. Rita Smith).

“Systems thinking, Systems thinking, Systems thinking”.  Leading by asking Powerful Questions, and creating the ability to lead people in meaningful conversations (Dr. Charlotte Roberts).

“Ability to Simplify the Complex, and do not underestimate the importance of Role Clarity” (Josh Greenwald).

More details can be found by downloading this document.